The Best Business Phone System for You

If you are new to owning a business or have owned a business for decades, you may be in the market for a new business phone system. We know that business phone system options can be overwhelming. So, we are here to help!

While there are other forms of business phone systems, this blog post will break down different features you can expect from hosted PBX and unified communications. That is because both of these systems are based on and work through the internet. The FCC is retiring copper phone lines for businesses, so interned-based phone systems are the way to go. Read on to help you decide which internet-based business phone system is best suited for your company.  

Hosted PBX

Hosted PBX is a telephony service, which means it's a communications service provided – or hosted - over the internet. Hosted PBX is a great business phone system because of all the features that are offered with the solution. Internet-based phone systems support much more than just voice, and if you choose hosted PBX as your business phone service, all your voice needs will be met. Included features that are great for a business phone system:

Auto Attendant - Unlike using a live operator, the auto attendant means that you’ll never miss an important customer service call or sales opportunity again.

Conference Call - Hosted PBX allows you to host conference calls with several participants. You can even disconnect users if need be.  

Voicemail-to-email - There are times when listening to your messages is not convenient. That’s where voicemail-to-email is helpful. You can now read your messages straight from your inbox!  

Music on Hold- You can choose music that is appropriate for your target audience for your hold time.  

Find/Follow- These are a set of call rules that allow you, as the administrator of the account, to dictate what phones ring when calls come in.  

Mobile App- A mobile app allows any device that is connected to the internet to act as a part of the hosted PBX phone system. This includes people who are working offsite or remotely.  

Unified Communications  

Now that all your voice needs have been met with hosted PBX, it’s time to look into your other communication avenues. Does your business have a lot of conference meetings? Do your employees need to connect immediately for collaboration purposes? Unified communications includes all those voice features listed above and adds in video and messaging features as well as many other features and functions. We've highlighted some business phone system features below:  

Video Calling- Video calling allows you to make high-definition video conference calls with up to 99 participants at a time.  

Screen Sharing- While on video calls, you can screen share to increase understanding and collaboration.

Messaging- Messaging not only allows co-workers to communicate instantaneously, but also allows you to send SMS messages to your customers as well.  

Application portal- Each employee will have a portal to work from where they can access the phone system, their email, messaging, video conferencing, and more. When they work through a unified communications application, they will no longer need to flip through tabs to complete their work tasks.  

Time for a New Business Phone System

These lists just scratch the surface of the features and functionality offered by cloud-based phone systems. To learn more about these features, please visit us at tierzero.com.  

Tierzero would love to help you with your business phone system. We offer both hosted PBX and unified communications solutions for your business. Contact us today to speak with one of our highly trained specialists. We can go over the features that would best suit your business and help you make the right decision for your company.  

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