A Service Level Agreement is the carrier’s contractual agreement to provide a certain level of bandwidth speeds and availability. Most of the major carriers (Spectrum and Comcast) do not offer Service Level Agreements. Service Level Agreement on uptime speed and repair are only available with Dedicated Fiber.

The major carriers offer “Best Effort” agreements on Uptime, Speed and Repair. This means if you buy a Gig of Broadband cable the carrier is only obligated to make a “Best Effort” to supply the Gig of bandwidth. They are also only obligated to make best effort to repair a down Broadband cable circuit. This means they could take days instead of hours to repair the circuit and get your business back online.

Even though Broadband Cable is not as reliable as Dedicated Fiber, it still has a place in a well designed business network. Depending on your business needs and budget we recommend Broadband Cable is used as a failover back up connection to a Dedicated Fiber connection or at the very least two Broadband connections from different carriers are used to ensure reliability.