Tierzero Call Center sets up easily with no equipment costs.

powerful platform

call center

An affordable, user-friendly platform with out-of-the-box call flows and real-time reporting.

Easy Setup

Just answer a few simple questions about your organization and Tierzero will set you up with a fully functional call center in no time.

Easy to Manage

Once the call center is set up, making changes and running reports is easy and intuitive. A Tierzero staff member is always standing by just in case.

No Equipment to Buy

All our Hosted Phone packages come with high quality Polycom phones. And because it's hosted in the cloud, there's nothing to update or maintain.

Take Full Control

Customize Everything

Every aspect of our call center is customizable. Set call flow, voice greeting, on-hold music, business hours and dozens of other features, all within our easy-to-use portal.

Real-time statistics
See what's happening right now. How many are in queue, average wait time, abandon rate and more. Customize your console to view the information that's important to you.
Performance reporting
Easily assess the performance of agents, your business processes, customer interactions at every stage of the call, and optimize them.

beyond the basics

Additional call center features

Craft a seamless caller experience with Tierzero's feature-rich call center platform – personalize the caller journey and streamline operations.

Custom Greetings
Use this opportunity to create custom hold, queue, or wait time music and showcase new products, services or announcements.
Custom Business Hours
Create custom hours for each team and set up after-hour call flow directing callers to leave a voicemail if no one is available.
Auto-Receptionist
All your incoming calls will be attended by a customized greeting with options to send callers to the desired group or individual.
Enhanced Call Routing
Getting callers to the right people is easy with customizable call flow features like auto-attendants and hunt groups.
Wait Queues
Call Center will automatically let callers know their position in the queue while they wait to speak with a member of your team.
Call Failover
Automatically forward incoming calls to designated backup numbers in the event of emergencies or local outages.

Orange Psychiatric Medical Group

case study

Tierzero helps Orange Psychiatric Medical Group implement an efficient data and voice network.

Read Case Study

frequently
asked
questions

What is Tierzero call center?

Tierzero Call Center is an automated, in-bound phone operator system that seamlessly routes calls to the appropriate available agents and allows full customization and prioritization of the entire customer calling experience as well as the workflow automation of in-bound phone calls.

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May I use my own phones with Tierzero call center?

Yes. As long as you use Tierzero’s Hosted PBX phone service, we can provision our Call Center features with your service.

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What does Tierzero call center cost?

Tierzero Call Center is priced as a license surcharge of $20 per user operating over our existing Hosted PBX. That service is priced at a flat rate of $25 per user with phones included, or $19.95 per user if you use your own phones.

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Can I add and delete call center users?

You may add or delete the Tierzero Call Center license for as many or as few employees as you wish.

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Is Tierzero call center inbound and outbound

Tierzero’s Call Center license is ‘Inbound’ focused. The service is designed for businesses who handle a high volume of inbound phone calls, like processing purchases and responding to customer service inquiries. Employees may make Outbound calls of course, but use of robocalls etc. is not supported.

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What are the Tierzero call center features?

•Auto Receptionist
•Custom Greetings
•Custom Business Hours
•Enhanced Call Routing
•Wait Queues
•Real Time Statistics
•Performance Logs
•Automatic Backups
•Automatic Contact Distributor (ACD)
•Anonymous Call Rejection
•Call Monitoring
•Call Failover
•Call Queue
•Call Parking
•Call Pulling
•Call Recording
•Call Presence (Agent Status)
•Conference Calling
•Call Barging
•Push to Talk
•Internal Chat
•Smartphone/App Integration
•Voicemail to Email/Text
•Priority Alerts Softphones (Computer Telephony Integration)
•Extension Dialing Number Change
•Gamification
•CRM & Business Tool Integration
•Easy Call Transfer
•Internal Chat
•Three-Way Calling
•Smartphone/App Integration
•Voicemail to Email/Text
•Music On Hold
•Follow Me
•Call Analytics (Live & Historical)
•IP PBX
•Interactive Voice Response(IVR)
•Direct Inward Dialing (DID)
•Toll-Free Phone Numbers
•Ring Groups (Hunt Groups)
•Three-Way Calling

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What are the benefits of Tierzero call center?

•Employees May Work From Anywhere
•Set Up Takes Seconds, Not Days
•Flat Fee, No Upfront Costs
•Easy To Set Up
•Easy To Manage Without IT Help
•24/7 Tierzero Customer Care

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what’s challenging your business?

Whether it’s navigating new projects, overcoming technical hurdles, or finding the right resources, we want to hear about it.

Tierzero began over 20 years ago as an effort to disrupt the telecommunications industry, so we understand the frustration when it comes to dealing with the big phone companies. We believe it’s our job to make the lives of business owners and IT managers less complicated and deliver an elegant solution that works with the least amount of hassle.