Call Recording can be a high-value feature on business phone systems if you use it as a monitoring tool with an eye on quality of service improvement. Cloud based business phone systems like VoIP (Hosted PBX) make Call Recording easy to use with a simple on/off setting. All inbound and outbound calls are then recorded and stored in the cloud. Access and playback is as simple as using any of your favorite music streaming services. You search the call you want to listen to and click play.
Some businesses have to record all calls for security, regulatory or even insurance reasons. Everyone who does record calls must disclose the fact which is why we hear such notifications from the auto attendant. A recent survey showed that more than 69% of high-level business professionals said they record customer calls to ensure quality of service.