What is Cloud PBX and Why Does It Matter?

Benefits for Your Employees

Your business wouldn't be anywhere without its hardworking employees. When considering an upgrade, it's important to consider how a business VoIP system can improve their daily lives.

Increased Productivity

Every person has their own way of doing things, their own personal process that allows them to be their best at work. With a business VoIP phone system, you can give your employees the ability to pick and choose which phone features work for them. This improves their processes which in turn improves their overall productivity. Not only that but also many VoIP systems can be integrated with other tools, ensuring your team won't miss a beat.

Improved Mobility

In the last decade, the popularity of remote work has risen over 159%! Many employees are looking to stay fully remote and even more are hoping for a hybrid model – in the office some days and working from home on others. This boom in remote work means that your employees need to be able to access their office phones from anywhere. A business VoIP phone system is the perfect solution! With just an internet connection, your employees can access their office phone system without compromising their privacy.

Additional Privacy

This benefit is often overlooked by employers when considering a VoIP phone system. In the old days, working remotely meant that you had to use your personal phone instead of your office phone. Now, many business VoIP solutions offer softphone or mobile phone applications for your office. This means any personal phone can become an office phone should the need arise. No more giving out your personal cell number to clients – now you can control when and where you receive business calls with just the touch of a button!  

Benefits for You, The Employer  

Now that we've touched on just a few benefits for your employees, it's time to talk about you! How can a business VoIP system positively impact you and your business? We've compiled a brief list of just a few of the benefits of business VoIP.

Saves on Communication Costs

If you're using a plain old telephone system (POTS), we're sure you're aware of the cost associated with its installation and upkeep. First, you must pay a technician to install the phone lines. Then you must pay the phone company an extra fee for additional lines which the technician will have to come back and install. Not to mention the repairs on faulty lines or the troubleshooting that'll be necessary if issues arise on site.  

With a business VoIP system, you can remove most, if not all, of that spending. You're charged a low monthly fee for each user on the system. No more expensive installation and maintenance!

Easily Grows with You

When you're adding new employees to the business, it's important that you can give them quick and easy access to your communications. With traditional phones, it might take a day or so to get everything set up, sent, and properly calibrated. But with business VoIP solutions, all you have to do is call your provider and let them know you need an extra seat. Some VoIP solutions even allow you to add seats, phone lines, and phone hardware straight from the platform, thus saving you and your IT department a lot of time and money.  

Offers Increased Reliability

Having the best features and the most advanced hardware is great. But what truly matters is if the phone system you're using actually works. Nothing impacts your bottom line more than communications that are constantly being interrupted by outages or other mishaps. Thankfully, business VoIP solutions are geo-redundant, ensuring there is little to no downtime when there are issues that could interrupt your service.  

Able to Integrate with Other Systems & Simplify Your Communications

Business VoIP systems can easily integrate with a variety of other business solutions, such as CRMs, Teams, and more. This will allow you to combine email, instant messaging, video calling, and voice into one simple-to-use system. No more multiple logins for multiple features!  

The benefits to a business VoIP solution are endless! The right solution can even offer additional features, such as: Advanced Call Management, Busy Lamp Field (BLF), Shared Call Appearance, Business Text Messaging, Voicemail to Email, Wifi Desk Phones, and more! This is why it is so important to find not just a VoIP provider, but the right provider!  

Get Started With Tierzero

Our team at Tierzero are thrilled to answer all questions you have about business VoIP systems and how they can benefit your business. Our solutions can be specifically tailored to you and your needs. It’s packed full of features and capabilities that will help your business continue to grow. Contact us today and let's get started!

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