What is Unified Communications and Collaboration (UC&C)?

The acronym UC&C (Unified Communications & Collaboration) has been thrown around the communications world for some time now. But does everyone know what the term actually means? For those of you who are still a bit unsure, here's your answer!

Unified Communications & Collaboration is not just one tool or product – though providers can sell UC&C bundles. It is a collection of solutions that companies use to make sure all their communication technology works together securely and smoothly for the benefit of their employees. Some of the most common combinations are VoIP services, instant messaging, desktop sharing, and conferencing (audio & video).

UC&C Benefits

One of the driving forces behind the adoption of UC&C is the desire for simplicity. The number of platforms and applications a company, and its employees, must manage on a daily basis has grown exponentially and shows no signs of slowing. UC&C offers companies the opportunity to unite all these various communication tools into one central, streamlined interface so they can enjoy benefits like:

Increased Productivity

Instead of wasting time logging into multiple applications, teams have a single access point to everything they need – allowing them to fully focus on the tasks at hand and collaborate more effectively.  

Improved Flexibility and Responsiveness

Having the right UC&C solution will allow employees to communicate from virtually anywhere on a wide variety of devices. This allows them all to connect in a way that's right for them without having to worry about any restrictions on device type or location.

Reduced Costs

Since a UC&C solution is largely virtual, employing it allows businesses to shift their spending from a capital-intensive model to an operational one. And, because their employees can connect from anywhere, UC&C can also save a company money on logistical and travel expenses as well.  

More Satisfied Customers

As employees become more connected and more productive, that efficiency is passed along to customers! They're able to receive what they need when they need it, without anything being forgotten or lost in the shuffle due to internal red tape caused by a fractured system.

Real-World Uses for UC&C

UC&C is great for businesses of all sizes and industries. Three real-world use cases are featured below, however, UC&C can be used in virtually any business.  

Businesses

Collaboration between coworkers has never been easier! Being able to utilize time-saving tools like instant messaging and video conferencing, teams will be able to pull off big wins in a wide variety of ways – from streamlining operational procedures to increasing sales numbers.

Education

UC&C helps educators make the most of remote learning, empowering them to conduct live teaching sessions over video conferencing, whiteboard problems virtually, and share homework assignments with students in real-time.  

Healthcare

In the age of telehealth appointments, healthcare providers are utilizing UC&C more frequently. Video conferencing empowers doctors and nurses to visually examine their patients and provide real-time recommendations. Internally, UC&C solutions allow medical personnel to easily review patient information, delegate tasks to available staff members and respond in a timely manner.

Now That You Know, What Comes Next?

The right UC&C tools can be beneficial in a multitude of industries and a variety of ways. It’s the ideal solution for anyone looking to improve their communications and build better customer relationships. You've heard all the benefits, see how it can be utilized, now all that's left is to find the right provider to fit your business’s needs. And that's where we come in!

At Tierzero, we believe it's our job to make the lives of business owners and IT managers less complicated and deliver an elegant solution that works with the least amount of hassle. Learn how we can unleash the power of UC&C in your world today!

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