Tierzero Call Center is an automated, in-bound phone operator system that seamlessly routes calls to the appropriate available agents and allows full customization and prioritization of the entire customer calling experience as well as the workflow automation of in-bound phone calls.
Easy to Setup
Just answer a few simple questions about your organization and Tierzero will set you up with a fully functional call center in no time.
Easy to Manage
Once the call center is set up, making changes and running reports is easy and intuitive. A Tierzero staff member is always standing by just in case.
No Equipment to Buy
All our Hosted Phone packages come with high quality Polycom phones. And because it's hosted in the cloud, there's nothing to update or maintain.
Want to know what else our call center platform can do?
Every aspect of our call center is customizable. Set call flow, voice greeting, on-hold music, business hours and dozens of other features, all within our easy-to-use portal.
See what's happening right now. How many are in queue, average wait time, abandon rate and more. Customize your console to view the information that's important to you.
Easily assess the performance of agents, your business processes, customer interactions at every stage of the call, and optimize them.
Additional call center features
Use this opportunity to create custom hold, queue, or wait time music and showcase new products, services, or announcements.
Custom Business Hours
Create custom business hours for each team and set up after-hour call-flow directing callers to leave a voicemail if no one is around to answer.
All your incoming calls will be attended by customized greeting with options to send callers to the desired group or individual.
Enhanced Call Routing
Getting callers to the right people is easy with customizable call flow features like auto-attendants and hunt groups.
Tierzero Call Center will automatically let callers know their position in the queue while they await their turn to talk with a member of your team.
Automatically forward incoming calls to designated backup numbers in the event of emergencies or local outages.
Tierzero Call Center FAQ
What is Tierzero Call Center?
May I Use My Own Phones With Tierzero Call Center?
Yes. As long as you use Tierzero’s Hosted PBX phone service, we can provision our Call Center features with your service.
What Does Tierzero Call Center Cost?
Tierzero Call Center is priced as a license surcharge of $20 per user operating over our existing Hosted PBX. That service is priced at a flat rate of $25 per user with phones included, or $19.95 per user if you use your own phones.
Can I Add And Delete Call Center Users?
You may add or delete the Tierzero Call Center license for as many or as few employees as you wish.
Is Tierzero Call Center Inbound and Outbound?
Tierzero’s Call Center license is ‘Inbound’ focused. The service is designed for businesses who handle a high volume of inbound phone calls, like processing purchases and responding to customer service inquiries. Employees may make Outbound calls of course, but use of robocalls etc. is not supported.
Tierzero Call Center Features
•Custom Business Hours
•Enhanced Call Routing
•Real Time Statistics
•Automatic Contact Distributor (ACD)
•Anonymous Call Rejection
•Call Presence (Agent Status)
•Push to Talk
•Voicemail to Email/Text
•Priority Alerts Softphones (Computer Telephony Integration)
•Extension Dialing Number Change
•CRM & Business Tool Integration
•Easy Call Transfer
•Voicemail to Email/Text
•Music On Hold
•Call Analytics (Live & Historical)
•Interactive Voice Response(IVR)
•Direct Inward Dialing (DID)
•Toll-Free Phone Numbers
•Ring Groups (Hunt Groups)
What are the Benefits of Tierzero Call Center?
•Employees May Work From Anywhere
•Set Up Takes Seconds, Not Days
•Flat Fee, No Upfront Costs
•Easy To Set Up
•Easy To Manage Without IT Help
•24/7 Tierzero Customer Care
Thank you for visiting Tierzero FAQs. If you have any questions, feel free to call us at 1 (800) 504-0000.