5 Unified Communications Benefits

The business world is moving towards cloud-based communications solutions. While there are lots of individual solutions for different communication avenues, one of the most efficient solutions you can invest in as a business owner is unified communications.

If your business still utilizes traditional phone lines or several different providers for your communications, it’s time to look at unified communications. If you are still on the fence, read on to learn about five great unified communications benefits that can help you and your employees succeed.

Simplified Collaboration

The collaboration of your employees can make a huge difference to your company. No matter if your employees are in the office or working from different locations, the ability to quickly communicate as if they were in the same room is of utmost importance.

Chat, video, and file sharing are all vital to good collaboration. With unified communications, your employees can do all of these and more from the same platform.

Increased Productivity

When your employees work on a unified communications platform, their productivity can increase. Once users begin to use the platform, they will not have use for any other programs. When everything is in one location, employees can become more productive.

Improved Customer Experience

With unified communications, all information about your company’s products is stored within the platform. Not only that but information about your clients – and their likes, dislikes, and needs – is logged in there as well. With this information in an easy-to-find and easy-to-use location, your customer support team can help customers at a rapid speed.

When your customers can receive the help they need quickly, your reputation as a business goes up. This means your FREE word-of-mouth marketing improves as well!

Reduced Costs

If you have different providers for voice, video, messaging, etc., you are probably paying too much. When you have several different providers for several different services, you are paying a premium price for each individual service. This adds up quickly. Even when they offer you “bundles” for your services, the savings aren't as high as they could be. Unless the provider is offering you a unified communications solution, these offers will still fall flat.

Older communication systems can also be costly due to maintenance fees. Depending on what you rely on, you could be paying for IT specialists to come on-site to fix your technology issues when phones and other technology are not functioning properly. These are not fees you will incur with a unified communications solution.

Better Mobility

If there is one thing we all learned during various degrees of business shutdowns during the pandemic, it’s that employees can thrive while working remotely if given the right tools. This is especially important as businesses continue to move toward a remote work model. In fact, it is projected that by 2023, 25% of all professionals will be working remotely.

Unified communications not only has an intuitive, full-featured desktop application but also incorporates a highly functional mobile app. This means that whatever device your employees want to use will allow them access to their company accounts hassle-free.

Not only is this great for remote and hybrid workers, but also for employees that travel from building to building. Even better, employees that must travel for work can use their mobile devices to access the unified communications solution.

More Unified Communications Benefits

There are many more benefits to utilizing unified communications in business. Other areas that will see immediate improvement include security, analytics, and IT operations. As you continue to work with and become more comfortable with a unified communications solution, you will discover new business-improving functions.

Tierzero is excited to work with you and your business. Our unified communications solution offers you and your employees all the benefits, features, and functions you need to take your business to the next level. If you have any questions about unified communications or would like to get started with a better communications solution, contact us today!

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