Easy to Setup
Just answer a few simple questions about your organization and Tierzero will set you up with a fully functional call center in no time.
Easy to Manage
Once the call center is set up, making changes and running reports is easy and intuitive. A Tierzero staff member is always standing by just in case.
No Equipment to Buy
All our Hosted Phone packages come with high quality Polycom phones. And because it's hosted in the cloud, there's nothing to update or maintain.
Want to know what else our call center platform can do?
Every aspect of our call center is customizable. Set call flow, voice greeting, on-hold music, business hours and dozens of other features, all within our easy-to-use portal.
See what's happening right now. How many are in queue, average wait time, abandon rate and more. Customize your console to view the information that's important to you.
Easily assess the performance of agents, your business processes, customer interactions at every stage of the call, and optimize them.
Additional call center features
Use this opportunity to create custom hold, queue, or wait time music and showcase new products, services, or announcements.
Custom Business Hours
Create custom business hours for each team and set up after-hour call-flow directing callers to leave a voicemail if no one is around to answer.
All your incoming calls will be attended by customized greeting with options to send callers to the desired group or individual.
Enhanced Call Routing
Getting callers to the right people is easy with customizable call flow features like auto-attendants and hunt groups.
Tierzero Call Center will automatically let callers know their position in the queue while they await their turn to talk with a member of your team.
Automatically forward incoming calls to designated backup numbers in the event of emergencies or local outages.