Idyllwild Arts Foundation has been using Tierzero since we got our first T1 probably 7 or 8 years ago. Their service has always been exemplary. What I like about Tierzero that I can't get anywhere else is that when I pick up the phone and call them I will probably get someone I know and who knows me. I feel they are personally informed about what services we have from them, they take a personal interest and they understand the importance to us. One time I noticed our phone service was down and as I talked with my tech here about it I got an email from TierZero indicating they were aware of the problem and were already working on it. They sent a tech out right away (a person I knew from a previous installation he did) and he worked with us for half a day finally realizing that a piece of our own equipment was the problem.
It isn't that TierZero is just friendly and personal, it's that they are expert, give great service AND are friendly and personal.
Idyllwild Arts Foundation