# Tierzero - Business Internet, Voice & Managed Services

> Tierzero provides enterprise-grade internet, business phone systems, and managed network services to businesses in Los Angeles and Southern California. Founded in 1997 and trusted by 60,000+ users, we specialize in dedicated fiber, broadband, SD-WAN, VoIP, unified communications, managed firewalls, and network-as-a-service solutions. Our tagline is "One Company. One Smart Bill." — all services on a single transparent invoice with 24/7 US-based support.

## Services

### Internet Services

#### Dedicated Fiber
URL: https://tierzero.com/services/internet/dedicated-fiber
Secure, dedicated fiber circuits custom-designed for your business. Unlike shared services that slow down during peak hours, dedicated fiber delivers your full symmetric bandwidth 24/7 with an SLA-backed uptime guarantee. Tierzero installs business fiber as Dedicated Internet Access (DIA) — a point-to-point private connection that eliminates latency and congestion. Speeds available up to 10 Gbps and beyond.

#### Broadband Fiber
URL: https://tierzero.com/services/internet/broadband-fiber
Shared "best effort" fiber internet offering high speeds at a lower cost than dedicated fiber. While it lacks the SLA guarantees of dedicated fiber, broadband fiber is an excellent choice for cost-conscious businesses. Tierzero recommends pairing it with the Traffic Manager for 24/7 monitoring and real-time failover backup.

#### Broadband Cable
URL: https://tierzero.com/services/internet/broadband-cable
Business cable internet with high speeds and competitive pricing, similar to broadband fiber. It is a shared "best effort" service without SLA guarantees on uptime or repair times. Works well as a failover backup connection or for businesses with lighter bandwidth needs.

#### Fixed Wireless Internet
URL: https://tierzero.com/services/internet/fixed-wireless
High-speed internet delivered via point-to-point radio signals rather than cables. Can be deployed in as little as one day — no trenching or construction required. Speeds up to 1 Gbps with symmetric upload/download. Requires clear line of sight to a wireless tower. Ideal for areas where fiber isn't available or when fast deployment is critical.

#### 5G Network
URL: https://tierzero.com/services/internet/5g-network
5G-powered backup internet that automatically activates when your primary connection goes down. A custom-programmed router connects to your primary router and monitors it continuously. If the primary fails, VoIP phones, computers, and other devices seamlessly switch to the cellular network.

#### Starlink
URL: https://tierzero.com/services/internet/starlink
Managed Starlink satellite internet integration. Tierzero helps you choose the right Starlink plan, integrates it with the Traffic Manager for redundancy and failover, and provides 24/7 proactive monitoring. Useful as a backup connection or primary service in areas with limited wired options.

#### LTE Backup
URL: https://tierzero.com/services/internet/lte-backup
4G LTE automatic failover solution that activates the moment your primary internet fails. Only consumes data when active — no wasted usage running in the background. Includes generous data plans and competitive rates for extended outages.

#### 10 Gig Fiber
URL: https://tierzero.com/services/internet/10-gig-fiber
Carrier-class 10 Gbps dedicated fiber internet with 99.999% uptime guarantee. Includes router, 5 usable IPs, professional installation, and 24/7 proactive monitoring. This is enterprise-grade dedicated internet, not broadband.

#### Data Center & Colocation Services
URL: https://tierzero.com/services/internet/data-center
Scalable colocation from single 42U cabinets to dedicated power pods, with power density from 1.5kW to 10kW. High-performance IP bandwidth from 1 Gbps to 100 Gbps with direct cloud peering to Google Cloud, AWS, and Azure. Located at 818 W 7th Street in Downtown Los Angeles with access to 9+ primary fiber routes.

### Voice Services

#### Hosted PBX
URL: https://tierzero.com/services/voice/hosted-pbx
Cloud-based VoIP phone system — the #1 business phone solution. Includes 40+ enterprise features: auto-attendant, voicemail-to-email, call forwarding, call recording, conferencing, and a mobile app. Priced per user with unlimited calling. Easily scalable — add or remove users as your business changes. Works over any internet connection.

#### VoIP Phone Lines (SIP Trunks)
URL: https://tierzero.com/services/voice/sip-trunking
Connect your existing on-premise PBX to the cloud with SIP trunking. Eliminates expensive PRI lines and reduces phone costs. Includes unified communications features: HD video conferencing, screen sharing, instant messaging, and more — all within your own company network.

#### Call Center Platform
URL: https://tierzero.com/services/voice/call-center
Automated inbound call center with real-time reporting, customizable call flows, and performance analytics. Quick setup with no equipment costs — Polycom phones included. Features include queue management, agent performance tracking, and a fully customizable caller journey.

#### POTS Replacement
URL: https://tierzero.com/services/voice/pots-replacement
Replace expensive, aging copper phone lines (POTS) with modern VoIP technology. Works with existing analog equipment like fax machines and alarm systems. More reliable and future-proof as carriers retire copper infrastructure.

#### Virtual Fax Plus
URL: https://tierzero.com/services/voice/virtual-fax
HIPAA-compliant cloud fax service. Send and receive faxes directly from email or a web browser with no fax machine required. All data is encrypted with secure data exchange. Works with existing fax machines too.

### Managed Services

#### Traffic Manager (SD-WAN)
URL: https://tierzero.com/services/managed/traffic-manager
Software-defined WAN that monitors, tests, and diagnoses all components of your network continuously. Supports all internet types (fiber, cable, LTE, fixed wireless), provides automatic failover, custom QoS prioritization, and securely connects multiple office locations. Pricing: $75–$350/month depending on network scope.

#### Network as a Service
URL: https://tierzero.com/services/managed/network-as-a-service
Fully managed end-to-end network — internet, firewall, Traffic Manager, LAN switch, Wi-Fi, and VoIP treated as one unified service. 100% accountability with 24/7 monitoring, one vendor, and one bill. No finger pointing between providers.

#### Fail-Safe Internet
URL: https://tierzero.com/services/managed/fail-safe-internet
Guaranteed uptime with automatic failover protection. Diversifies connectivity across multiple carriers with proactive monitoring to detect issues before they become outages. Designed for businesses that cannot afford any downtime.

#### Managed Firewall
URL: https://tierzero.com/services/managed/managed-firewall
Enterprise-grade next-generation firewall protection, fully managed. Includes VPN for secure remote access, automatic firmware updates and vulnerability patching, and HIPAA compliance for healthcare and regulated industries. 24/7 monitoring included.

#### Managed LAN Switch
URL: https://tierzero.com/services/managed/managed-switch
Professionally configured and monitored LAN switches with optimized VLANs and QoS settings. Managed remotely with 24/7 monitoring — no site visits needed for changes. Keeps your network running at peak performance.

#### Managed Wi-Fi
URL: https://tierzero.com/services/managed/managed-wifi
Enterprise-grade commercial wireless access points with separate guest networks, seamless roaming across your facility, and full management. Configured to work in harmony with your existing network infrastructure.

#### Microsoft Teams
URL: https://tierzero.com/services/managed/microsoft-teams
Direct routing integration that lets you make and receive PSTN calls directly from Microsoft Teams. Use Teams as your complete phone system with lower per-user costs compared to Microsoft Calling Plans.

#### Business VoIP
URL: https://tierzero.com/services/managed/business-voip
Comprehensive hosted PBX VoIP solution with HD voice quality, 40+ features, mobile app, and easy web-based management. Crystal clear calls over your internet connection with hassle-free communication.

#### Bring Your Own Bandwidth
URL: https://tierzero.com/services/managed/bring-your-own-bandwidth
Already have an internet connection? Tierzero integrates your existing service into the Traffic Manager for redundancy, 24/7 monitoring, and optimized bandwidth usage. Creates automatic failover with a backup connection.

#### Network Cabling
URL: https://tierzero.com/services/managed/network-cabling
Professional Cat6/Cat6a network cabling installation by certified technicians. Includes proper cable management, labeling, and every cable tested and certified before handoff.

#### SD-WAN
URL: https://tierzero.com/services/managed/sd-wan
Software-defined networking that identifies and resolves network issues before they become problems. Supports all internet types, connects multiple locations, and provides custom QoS and automatic failover. Pricing: $75–$350/month.

## Frequently Asked Questions

### General

Q: What services does Tierzero provide?
A: Tierzero provides comprehensive business telecommunications including dedicated fiber internet, 5G backup internet, hosted PBX/VoIP phone systems, SIP trunks, call center solutions, and fully managed network services—all with 24/7 US-based support.

Q: How long has Tierzero been in business?
A: Tierzero has been serving businesses since 1997, making us one of the most experienced telecommunications providers in the Los Angeles area. We're trusted by over 60,000 users.

Q: What areas does Tierzero serve?
A: We primarily serve businesses in Los Angeles, Pasadena, and Las Vegas, with network infrastructure supporting customers throughout Southern California and Nevada.

Q: What makes Tierzero different from other providers?
A: One Company. One Smart Bill. Unlike working with multiple vendors, Tierzero handles your internet, voice, and network services under one provider with transparent pricing, no hidden fees, and 24/7 US-based support.

Q: Do you offer service demos or consultations?
A: Yes. We provide free consultations to assess your business needs and recommend the right combination of services. Contact us to schedule a network assessment or service demonstration.

Q: What is your support availability?
A: Our support team is available 24/7/365. We're 100% US-based with no offshore outsourcing—when you call, you get a real technician who can help immediately.

Q: How quickly can services be installed?
A: Installation timelines vary by service type. 5G backup can often be installed same-day. Dedicated fiber typically takes 2-4 weeks depending on location.

Q: Do you require long-term contracts?
A: We offer flexible terms tailored to your business needs. Contact our sales team to discuss options.

### Technical

Q: What internet connection types do you offer?
A: We offer Dedicated Fiber (DIA), 5G Business Internet, Fixed Wireless, and Starlink Integration. We also support Bring Your Own Bandwidth if you have existing connections.

Q: What is 5G Backup Internet?
A: 5G Backup Internet is an automatic failover solution that activates when your primary internet connection goes down, keeping your business online during outages.

Q: What is EVP™ (Enhanced Voice Path)?
A: EVP™ is Tierzero's proprietary private voice tunnel technology. A small device installed at your location creates a dedicated pathway for voice traffic, ensuring crystal-clear call quality even on congested internet connections.

Q: Can I keep my existing phone numbers?
A: Yes. We support number porting from virtually any carrier. Your existing business phone numbers can be transferred with minimal disruption.

Q: What phone system features are included?
A: Our hosted PBX includes auto-attendant, voicemail-to-email, call forwarding, call recording, conference calling, mobile apps, and 40+ more features.

Q: Do you support remote workers?
A: Yes. Our voice solutions include mobile apps and softphones that let employees make and receive business calls from anywhere.

Q: What managed network services do you provide?
A: Network as a Service, firewall protection, traffic management, managed LAN switches, enterprise Wi-Fi, remote access solutions, and proactive 24/7 monitoring.

Q: Can Tierzero integrate with our existing equipment?
A: Yes. Our team will assess your current equipment and design solutions that integrate seamlessly or recommend upgrades where beneficial.

### Billing

Q: How does billing work?
A: One Smart Bill — all your Tierzero services appear on a single, easy-to-understand invoice. No hidden fees, no surprise charges.

Q: What payment methods do you accept?
A: We accept ACH/bank transfer, credit cards, and checks. Automatic payment options are available.

Q: Are there setup or installation fees?
A: Setup fees vary by service. Many services include professional installation. Complete pricing is provided during your consultation.

Q: Do you offer bundled pricing?
A: Yes. Bundling internet, voice, and managed services typically provides cost savings. Contact us for a customized quote.

### Service-Specific FAQs

Q: Is fiber optic the best business internet?
A: Yes. Fiber delivers lightning-fast, consistently high bandwidth up to 10+ Gbps. It maintains performance even under heavy usage and is the most reliable internet technology available.

Q: What is the difference between shared and dedicated fiber?
A: Dedicated fiber (DIA) is a point-to-point private connection not shared with other subscribers, with guaranteed bandwidth and SLA. Shared/broadband fiber is lower cost but has no SLA guarantees.

Q: What is SD-WAN?
A: SD-WAN is a software overlay that monitors and manages all components of a business network continuously. It provides automatic failover, QoS prioritization, and securely connects multiple locations.

Q: What does Hosted PBX / VoIP cost?
A: VoIP is priced per user. Contact Tierzero for current pricing. Plans include all 40+ features, managed service, and 24/7 support.

Q: Does VoIP work on mobile devices?
A: Yes. VoIP works on a mobile app, giving you all the same features as your desk phone from anywhere in the world.

Q: Will VoIP work with my existing internet?
A: Yes. VoIP works over any form of internet — broadband, cable, LTE, fiber, fixed wireless, or ethernet-over-copper.

Q: What is fixed wireless internet?
A: Fixed wireless broadcasts via focused radio signals between towers and your business. It provides a secure connection with speeds up to 1 Gbps and can be installed in as little as one day.

## Key Pages
- [About Tierzero](https://tierzero.com/about): Company information — serving businesses since 1997 with 60,000+ users.
- [Contact](https://tierzero.com/contact): Get in touch for a quote or consultation. Phone: (213) 784-1400.
- [FAQ](https://tierzero.com/faq): Frequently asked questions about business internet, VoIP, and networking.
- [Blog](https://tierzero.com/blog): Industry insights and guides on business telecom.
- [Case Studies](https://tierzero.com/case-studies): Real customer success stories.
- [Packages](https://tierzero.com/packages): Bundled service packages for small, mid-size, and enterprise businesses.

## Service Areas
Los Angeles, Pasadena, Las Vegas, Southern California, Nevada, and nationwide for certain services.

## Contact
- Phone: (213) 784-1400
- Support: (213) 784-1397
- Email: sales@tierzero.com
- Address: 818 W 7th St STE 440, Los Angeles, CA 90017
- Website: https://tierzero.com