Challenges

Seetharam Maddali, IT Manager for Orange Psychiatric Medical Group, is responsible for maintaining an interconnected phone and Internet network between headquarters and branch offices. Since the various offices were located within the footprints of different local carriers and each office had its own on-premise phone system, the task of keeping everyone connected posed several challenges:

• Multiple Carriers meant multiple bills which created a burden for the Accounting Team.
• Secure connections between the locations had been created with a complicated mesh of IPSEC tunnels - all managed from individual devices at each location. This created significant workload and overhead, slowing down the network.
• If any location had a tunnel issue, it required Seetharam or one of his staff to dispatch to that site to correct the issue. This slowed response times and caused efficiency losses.
• There was no easy way to transfer calls between locations.
• Clinicians are always on the move and had no way to take calls over the secure network when they were away from their desks or at another location.
• Data backups required by law were done using multiple cloud based storage solutions. This was costly. Since each location had to do it’s own backups, it was also tough to keep organized.

Solutions

Seetharam brought his concerns to Tiertzero and our engineers went to work.

• Utilizing our Layer 2 connections with major carriers, we were able to service all of his locations under a centralized provider on one straightforward bill.
• Tierzero created a centrally managed MPLS network between all locations which improved performance and reduced downtime. Since the MPLS is centrally managed by Tierzero, this freed up time for Seetharam allowing him and his staff to focus on core tasks. This meant that users were no longer held-up waiting for them.
• Using our cloud-based Hosted PBX service, Orange Psychiatric now enjoys a global phone system that allows users to dial by extension between all locations and to transfer calls seamlessly to any user, anywhere.
• Doctors and Therapists who move between locations now use the Tierzero mobile app to communicate just as if they are sitting at their usual desk, no matter where they may be.
• By co-locating their own network storage device within Tierzero’s data center, Orange Psychiatric Medical Groups was able to cut costs dramatically while increasing the speed and efficiency of their backups.

Results

Seetharam says, “When we first approached Tierzero, we were really quite frustrated with our current telecommunications situation. Tierzero provided us with options to make our business operate more smoothly and they have performed wonderfully. The Sales and Engineering teams answered all of our questions and made suggestions that made sense. When we need support, the care team is friendly and responsive. Today, Tierzero is our trusted telecommunications partner.”